Using this Site

City of Forest Park

Web site/Social Media Privacy & Security Guide

Introduction

The City of Forest Park, hereafter referred to as the City, is dedicated to providing efficient and secure e-government services. The purpose of the City’s web site and social media accounts is to share information of a public interest in the City with our residents, businesses, and visitors. In addition, the intent is not to create a public forum, but to maintain a moderated online discussion directly relating to topics posted by the City that is appropriate for citizens that are age 13 and older to read. The City strives to respond to comments within 48 hours during normal business days.

The following policy addresses the collection, use and security of all information obtained or processed by the City from our website, hosted business portals and/or social media accounts. Industry-accepted technologies are used to safeguard all personally identifiable and sensitive information, as protecting the privacy of website users is a priority. The City reserves the right to make changes to any of their provided internet services (including, without limitation, discontinuing any of the services offered) and any associated terms and conditions at any time, with or without notice.

Please note that comments expressed on this web site and social media accounts, other than those posted by the City of Forest Park, do not reflect the opinions and position of the City, its Council Members and employees. If you have any questions concerning this policy, the operation of the web site and/or social media accounts, or about the information contained within, please contact the City at 513-595-5200.

 

Usage Policy

When filling out a form or application, contacting the City, participating in e-commerce or other use of our social media and/or web site, you agree to provide accurate and complete information, and, in the case of registration or accounts, to keep this information current and complete. By using any function of the City website, you agree to be bound by these Legal Notices ("Notices") and all other terms and conditions posted on the sites provided by the City or affiliated financial institutions or businesses. You agree that the laws of the State of Ohio and the City of Forest Park, without regard to its principles of conflict of laws, will govern these statements, terms and conditions and any dispute of any sort that might arise between you and the City concerning this website, your use of this website and/or social media, your obligations to the City or an affiliated financial institution or business and their obligations to you.

By using our website and social media accounts, you agree to be responsible for maintaining the confidentiality of your personal information, including any account number and password, and for restricting access to your computer. You further agree to accept responsibility for all activities that occur under your account or password. You should notify the City immediately if you believe there has been an unauthorized use of your account or password or any other breach of this site's security.

All websites and social media accounts operated by the City reserve the right to refuse service, terminate accounts, remove or edit content, or cancel purchases in their sole discretion.

Data Collection

By visiting the City website, you have provided us with certain information. The City does collect information about visitors, including the type of browser and operating system you use, the date and time you visited the site, the webpages or services you accessed and the website you visited prior to coming to the City website. This data is collected for analytical and statistical purposes to help better manage the site and better serve you. Software programs allow the City to compile this information and determine the most accessed parts of the website, the most effective e-services and any problem areas.

Cookies

Cookies are pieces of information generated by our web server and stored on your computer to enable certain transactions such as personalizing your account with the City, participating in e-commerce, signing up for an online newsletter or other e-government service. The cookie randomly generates a unique session identification number so that we can process your request. Cookies are not used to identify individual users or to track online activities. Although it may alter the quality of your service, you may block cookies or remove cookies through your browser settings or simply wait for the cookies to expire.

Sending E-mail

If you choose to send an electronic message to the City using your own mail program, all information provided in that message will be used only to respond to your request. No personally identifying information will be shared with any third party or other governmental agency not directly handling your request unless otherwise required by law, however City email does constitute a public record.  The City may use your e-mail address to respond to you

Please be informed that e-mail sent through your own mail program is not normally secured by encryption nor protected by confidentiality. You should not send personal or sensitive information by e-mail unless you wish to assume the risk that an unauthorized person may learn your e-mail address or information as your e-mail is transmitted.

Filling Out an Online Form or Application

Online forms and applications may be used for account registration, customer service, or other e-government services. Information submitted through an online form or application is secured by the City’s or in some cases our third party hosts encryption technology. However, it is suggested that you not submit further personal or sensitive information in the text box section of such online forms and applications.

If you voluntarily participate in an online survey, your e-mail address, response and other volunteered information may be collected. Survey information may be used for purposes identified by the survey. The City may use your e-mail address to respond to you.

If you voluntarily subscribe to an online newsletter or other publication by the City, certain personal information will be collected in the form of a mailing list. Should you wish to “Unsubscribe” at any time, this option will be clearly listed in each newsletter or publication.

E-Commerce

Your opportunity to do business with the City via the Internet will continue to increase in the future. E-commerce transactions are allowed only under tightly controlled circumstances, where the appropriate technological and other safeguards are in place to protect your personal and payment information, provided that your browser is properly configured and your computer is operating properly. This encrypted information is shared only with designated banks and credit card clearinghouses, all of which also operate secured servers. Each e-commerce web site controlled by the City includes more specific information about the particular safeguards and terms and conditions you must abide by while using that particular e-commerce site.

External Links

Links to external websites will let you leave the City's website. The City is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by the City of the site. The linked sites are not under the control of the City, and the City is not responsible for the contents of any linked site or any link contained in a linked site, or any changes or updates to such sites. No reference to another company's copyrighted materials (brand names, trademarks, etc.) is intended as a challenge to that copyright.

Disclosure to Third Parties

The City will not rent, sell, or distribute any personally identifiable information entered into the website (name, address, phone number, etc.), social media or electronic mail address to any third party for marketing or mailing list purposes. Your credit card information will not be disclosed for any reason except those related to your transaction or as required by law.

City Accounts on External Websites

The City maintains official pages or accounts on several external websites (including social media) to better engage with residents and businesses. Your activity on those external websites is governed by their respective security and privacy policies. You should review the privacy policies of external websites before using them to ensure that you understand how your information may be used. You should also adjust privacy settings on your account on any external website to match your preferences.

 

Social Media Engagement Policy and Standards of Decorum

The City of Forest Park utilizes social media to engage the public in a proactive manner and to receive feedback on how to better serve our residents and businesses.

All persons shall be treated respectfully in their interactions with the City of Forest Park’s website and social media accounts. To this effect, profanity filter settings shall be enabled where possible. Personal or group attacks via posts, comments or personal messages shall be prohibited.

To facilitate a productive dialogue, comments and posts containing any of the following are subject to hiding and/or deletion, blocking or banning offending users, if necessary:

  • Comments not directly related to the subject being discussed
  • Profane language
  • Sexually suggestive language
  • Defamatory or personal attacks
  • Comments supporting or opposing a political issue or political candidate
  • Information that may tend to compromise the safety or security of the public or public systems
  • Comments that promote discrimination on the basis of race, color, sex, religion, age, national or ethnic origin, HIV status, marital status, sexual orientation, regional Appalachian ancestry or disability
  • Comments that are threatening or harassing
  • Commercial advertising
  • Comments encouraging illegal activity
  • Comments violating a citizen's privacy
  • Comments violating the intellectual property rights of another party

User blocking on the City of Forest Park’s web site and social media accounts is a measure to be taken in extreme situations. Blocking or banning of individual users shall be at the discretion of the City Manager’s office.

Social media accounts are not to be used to report emergencies, criminal activity and are not an official form of communication for legal notice, claims, etc., as accounts are not monitored continuously.

In the event of receiving communications of a serious, threatening or violent nature, such comments shall be directed to the appropriate departments as well as the local police when necessary. 

Public Access to Information

In the State of Ohio, the public's right to access public records and government information is balanced by the individuals’ right to privacy. Ohio Revised Code §§1347 and 149.43 protect the use of and public access to personal information. ORC § 149.43 also prohibits the commercial use of public record.

Please be aware that information you voluntarily submit to or publish on a City page or a third-party site may be treated as public information and subject to public disclosure. If you believe that your personal information is being used for a purpose beyond what was intended when submitted it, you should contact City at 513-595-5200 immediately.

Review & Correction of Personally Identifiable Information

To review or correct factual errors in your personally identifiable information, contact the City at 513-595-5200. You may also directly contact the Department that requested your information if it is listed on the City's contacts page.

Security

The City is committed to safeguarding the integrity of it database and ensuring that this service remains available to all users. The City monitors network traffic through commercial software designed to identify unauthorized attempts to upload or change information or otherwise damage the system. Unauthorized attempts to upload information or change information on this service are strictly prohibited and may be punishable by law. Reasonable steps have been taken to protect private information, but this policy should not be construed as warranting a fail-proof security system.

Intellectual Property

All content on our social media and website, including text, graphics, logos, button icons and images, is the property of or licensed by the City of Forest Park and is protected by United States and international copyright laws. The selection, arrangement, and presentation of all materials on this website, and the overall design of this website is the exclusive property of the City and is protected by United States and international copyright laws.

All City graphics, logos, page headers, button icons, scripts and service names are trade dress of City of Forest Park. Such trade dress may not be used in connection with any product or service that in any manner disparages or discredits City, its products or services, this website or any third parties.

License & Site Access

The City grants you a non-exclusive limited license to access and use this website only for its intended purpose. This non-exclusive limited license does not authorize any user of this website to download (other than page caching) or modify it, or any portion of it, except with the express written consent of City. This license does not include any right to resell or make commercial use of this site or its contents; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots or similar data gathering and extraction tools. This website or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without the express written consent of City. You may not interfere with or disrupt the services of the City, or the servers or networks connected to these services. You may not collect or store personal data about other users of this website. Any unauthorized use or attempts to use our website or social media accounts in an unauthorized manner terminates the permission or license granted by City.  Any use of this website for unauthorized purposes or violation of the terms of this notice may subject you to criminal penalties and/or civil liability for damages, brought by the City.

Disclaimer

Information on our website and social media accounts is believed to be accurate but is not guaranteed. The City is neither responsible nor liable for any viruses or other contamination of your system nor for any delays, inaccuracies, errors or omissions arising out of your use of our website and social media accounts or with respect to the material contained on our website and social media accounts, including without limitation, any material posted on our website and social media accounts. Our website and social media accounts and all materials contained on it are distributed and transmitted "as is" without warranties of any kind, either express or implied, including without limitation, warranties of title or implied warranties of merchantability or fitness for a particular purpose. The City is not responsible for any special, indirect, incidental or consequential damages that may arise from the use of, or the inability to use, our website and social media accounts and/or the materials contained on our website and social media accounts whether the materials are provided by the City or a third party.